
Support
Questions, answered.
Most of what people ask is below. If it isn't, call, text, DM, or email. You'll get Graiden, not a queue.
FAQ
Common questions.
01Ordering
06 QUESTIONSStock builds start at 12 hats. Fully custom builds start at 50. Wholesale runs at 50 per logo, per color.
Use the build form, or call, text, DM, or email. Either way it ends up on the same spec sheet.
Yes, as long as you can meet the minimum. Most orders are for teams, brands, weddings, and events.
Usually yes on stock builds. On wholesale, the 50-hat minimum applies per logo, per color. We'll confirm when we quote.
On fully custom builds we can usually get you a sample or proof before the full run. Ask on the spec call.
Pick "Not sure yet" on the build form or just call. Half the job is figuring out the right build for what you're trying to do.
02Artwork and decoration
05 QUESTIONSVector is best: .ai, .eps, or .svg. A high-resolution PNG usually works too.
Every new logo requires a digitizing fee. The fee is waived on reorders using the same approved file.
Flat embroidery, 3D puff embroidery, rubber, leather, embroidered and woven patches, and heat-press.
Yes. Side embroidery, 3D puff, patches, and other decoration upgrades are available and priced based on the build.
Close, but not guaranteed to the hex. Thread and ink read differently than a screen. Send us your Pantone and we'll get a stitched sample before a full run.
03Timing and rush
04 QUESTIONSStock builds run 2-6 weeks. Fully custom runs 45-60 days from an approved spec.
Yes, on stock builds. Pricing is included in your quote.
You'll hear that on the first call, not three weeks in. Straight answers on dates is part of the deal.
When you approve the spec sheet, not when you first call.
04Pricing and reorders
04 QUESTIONSBase hat price and optional add-ons are quoted per order. Every new logo also requires a $40 digitizing fee, waived on reorders using the same approved file.
Because it depends on the build. Quantity, construction, fabric, and decoration all move it. We'd rather quote it right than post a number that doesn't apply to your run.
Yes. Reorders run off your approved spec sheet with no digitizing fee, as long as the artwork hasn't changed.
Yes, every house model builds wholesale, with no G West branding on the hat. See the wholesale page.
Contact
Get in touch.
Call or text
Fastest way to get a straight answer on a deadline.
DM or email to connect via direct text message or phone call
Ready when you are.
Send your specs and we'll come back with a build sheet and a straight answer on your timeline.